CA-SA: Know How: Check User Satisfaction

Does this sound familiar? Too hot in summer, too cold in winter, stuffy, too glary, noisy, too much light, too little daylight, draughty, unstable....

When investigating user satisfaction, ca-sa suggests:

Choose an appropriate tool- see the feedback portfolio in Usable Buildings website.
A benchmarked tool, such as Building Use Studies questionnaire (BUS) will allow comparison with similar buildings.
For better response rates, issue and collect questionnaires the same day and do it personally.
Warn users you will carry out the survey and explain what you will do with the findings.
Allow plenty of space for written comments - they are invaluable.
Communicate results back to managers and users.
Aim to publicise results to share lessons from exercise.